Complaints

AB Advanced Practice Limited aims to provide all Patients with the highest standards of care

and customer service. If we fail to achieve this, we listen carefully and respond to complaints

swiftly acknowledging any mistakes and rectifying them so that we can make improvements

to our service. The complaints full policy is made available to Patients, their affected relative

or a representative when they first raise concerns about any aspect of the service they have

received. There will be 3 stages to Provider’s complaints process: -

• Stage 1 – Local resolution;

• Stage 2 – Internal appeal;

• Stage 3 – Independent external review.

Stage 3 quick information access after stage 1 and 2 have been completed. Please also see

the complaints policy which is available online

By Post:

ISCAS 70 Fleet Street

London

EC4Y 1EU

Email:info@iscas.org.uk

Telephone: 0207 536 091

If the organisation is not a subscriber to ISCAS, one or more of the following

routes for external adjudication will be offered:

a) Contact the Citizens Advice Service Citizens Advice provides free, confidential and

independent advice from over 3,000 locations, including in their bureaux, GP surgeries,

hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.

b) Seeking assistance from the Patients Association visit:

c) Raising the matter with the Care Quality Commission.

Call us on: 03000 616161

Email us at: enquiries@cqc.org.uk

Look at our website at: www.cqc.org.uk