If you have any queries around your treatments or services we offer, we urge you to firstly get in touch with ourselves so we can help.

As we are a member of the CQC, we have a set process in place to handle any complaints you my have.

Complaints Procedure ( Quick Access File)

Policy readily available

AB Advanced Practice Limited aims to provide all Patients with the highest standards of care and customer service. If we fail to achieve this, we listen carefully and respond to complaints swiftly acknowledging any mistakes and rectifying them so that we can make improvements to our service. The complaints full policy is made available to Patients, their affected relative or a representative when they first raise concerns about any aspect of the service they have received. There will be 3 stages to Provider’s complaints process: -

 • Stage 1 – Local resolution;

 • Stage 2 – Internal appeal;

 • Stage 3 – Independent external review.

Stage 3 quick information access after stage 1 and 2 have been completed. Please also see the complaints policy which is available online

By Post: ISCAS 70 Fleet Street London EC4Y 1EU Email:info@iscas.org.uk Telephone: 020 7536 091 If the organisation is not a subscriber to ISCAS, one or more of the following routes for external adjudication will be offered:

 a) Contact the Citizens Advice Service Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.

 b) Seeking assistance from the Patients Association visit: https://www.patients-association.org.uk/helpline

 c) Raising the matter with the Care Quality Commission. Call us on: 03000 616161 Email us at: enquiries@cqc.org.uk Look at our website at:  www.cqc.org.uk