Terms and Conditions

Information

All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing or emailing us.

Appointments

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
If you do not attend a booked appointment, and fail to advise us 48 hours in advance, a £50 non-refundable booking fee will be charged.
Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful, particularly for our patients who will be travelling long distances. New patients seeking advice from a practitioner in a telephone discussion require a diary appointment of 30 minutes. Patients must call the clinic at the agreed time. A charge of up to £50 will be requested, payable in advance.

Children

We do not treat children or young adults under the age of 18
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.

Payment

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment. (unless package plan is taken)
The clinic accepts cash, or major debit and credit cards.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
consultation and assessment
provision of information and advice
safe treatment with evidence-based products
follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via  Google Reviews.

Complaints

If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request. This can be downloaded from our website or requested by emailing us using the address info@abclinical.co.uk

Reschedule/Cancellation policy

- If you cancel within 48 hours of appointment, your deposit will NOT be refunded
- You will not be able to reschedule your appointment within 24 hours of appointment

Privacy Policy

Our privacy policy can be downloaded by clicking the button below